Shipping policy
Shipping Policy – LumaCos
At LumaCos, we aim to deliver your orders quickly and safely across Pakistan. Please read our shipping policy carefully to understand our delivery process, timelines, and responsibilities.
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1. Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message or call once your order has been dispatched.
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2. Shipping & Delivery
We deliver orders nationwide across Pakistan through trusted courier partners.
Standard delivery time is 3–7 business days, depending on your location.
Delivery timelines may vary due to weather conditions, courier delays, or deliveries to remote areas.
Please ensure that your shipping address and contact number are accurate to avoid delays or failed deliveries.
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3. Shipping Charges
Shipping charges are calculated at checkout and may vary based on delivery location or product weight.
Any additional re-delivery charges caused by incorrect address or unavailability will be the customer’s responsibility.
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4. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your shipment’s status.
If you face any difficulty tracking your order, you can contact our support team for assistance.
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5. Delays & Issues
While we do our best to deliver on time, LumaCos is not responsible for any delays caused by courier companies or unforeseen circumstances.
If your order does not arrive within the expected delivery time, please contact our support team for help.
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6. Damaged or Defective Items
If you receive a damaged or defective product, please report it within 7 days of receiving your order.
For more details, please refer to our Exchange & Return Policy.
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7. Contact Us
For any shipping-related questions, please contact us at:
📞 +92 3081654282
📧 Lumacos738@gmail.com
🏠 LumaCose Office, Near Govt. Girls College, Chowk Munda